FAQ
What do you sell?
We sell graded and ungraded trading cards and related collectibles. Each product is described as accurately as possible, including its condition and grading.
How much does shipping cost?
Shipping costs, where applicable, are calculated and displayed at checkout before you complete your order.
How long will my order take?
Orders are processed within 0–1 business days and delivered within 3–7 business days from dispatch. Delivery times are estimates and may occasionally be affected by carrier delays.
Will I get tracking?
Yes. Where a tracked service is used, you'll receive a tracking number by email once your order has been dispatched.
How are the cards packaged?
All items are carefully packed using protective sleeves, top loaders or rigid mailers as appropriate. Higher-value and graded items are packaged with additional protection to prevent damage in transit.
Can I return an item?
Yes. You may request a return within 30 days of delivery. Items must be returned in the same condition in which you received them, with any original packaging, protective cases, slabs or grading holders intact. We offer free return shipping on eligible returns. Please see our Refund & Return Policy for full details.
Who pays for return shipping?
We do. We offer free return shipping on eligible returns.
My item arrived damaged or incorrect. What should I do?
Please contact us within 48 hours of delivery at contact@TopTierCollectibles.shop with photographs. We'll arrange a replacement or refund at no additional cost to you.
Can I cancel my order?
You may cancel an order at any time before the item has been fulfilled. Once fulfilled, it falls under our standard return process.
When will I get my refund?
Once we receive and inspect your returned item, approved refunds are processed to your original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the refund.
How do I contact you?
You can reach us by email at contact@TopTierCollectibles.shop or by phone at +1 (959) 246-2141. We aim to respond within 1–2 business days.